Returns & Exchanges

At Quartz Co., we stand behind the quality of our Canadian-designed outerwear and offer a seamless return process within 30 days of purchase. All items must be in their original condition, unworn, and with all designer tags still attached to qualify for a refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and postal code to select the items you wish to return or exchange.

2

Print Your Label

Once your request is approved, we will email you a prepaid shipping label to ensure your premium outerwear is tracked and handled safely.

3

Package Your Items

Place the items in their original packaging or a secure box, ensuring the garment is folded carefully to maintain its shape and integrity during transit.

4

Drop Off and Refund

Drop your package at any authorized carrier location; once received and inspected at our facility, your refund will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing