Frequently Asked Questions

Everything you need to know about our Canadian-designed outerwear.

Where are Quartz Co. products manufactured?

All Quartz Co. winter jackets are proudly designed and manufactured in Canada, ensuring the highest standards of quality and ethical production.

What is your return policy?

We offer a 30-day return policy for all unworn items in their original packaging with tags attached. Please note that return shipping fees may apply depending on your location.

Do you offer international shipping?

Yes, we ship our premium outerwear globally. Shipping costs and delivery times are calculated at checkout based on your specific destination.

How do I find the right size?

Each product page features a detailed size guide. Our coats are designed with various fits ranging from slim to relaxed; we recommend measuring your chest and hips for the most accurate fit.

What kind of insulation do you use in your parkas?

We use high-quality, traceable down and advanced synthetic fibers designed to provide maximum warmth in temperatures as low as -30°C.

Is there a warranty on Quartz Co. jackets?

Yes, we provide a lifetime warranty against defects in materials and workmanship. This covers zippers, buttons, and seams under normal usage conditions.